Scientific Pest Management operates a Quality system in accordance and compliance with AS/NZS ISO 9001 with formal accreditation programmed for the near future.
Scientific Pest Management's standards comply with industry standards and guidelines which govern the pest industry ie.AS 2507 The Storage and handling of Agricultural and Veterinary Chemicals, AVPMA codes of Practice, Chemical MSDS and Chemical Label Instructions, AS 3660- Protection of Buildings from Subterranean Termites – Prevention Detection and Treatment of Infestation, AS 4349.3 – Inspections of Buildings. Part 3: Timber Pest Inspections, Work Cover Guidelines, Department of Health Guidelines, AS/NZS ISO 14001 Environmental Management System and AS/NZS 4801 Occupational Health and Safety Management System.
Our audit process complies with AS/NZS ISO 9001 and is set out in our Quality Procedures with staff trained in the following standards; AS/NZS 4801 – OHS Management Systems, AS 2507 – The Storage and Handling of Agricultural and Veterinary Chemicals, AS/NZS ISO 9001 – Quality Management System Requirements, AS/NZS 4360 Risk Management and AS/NZS ISO 14001 – Environmental Management System in which the training is sourced externally.
The pest industry is highly regulated and covered by both Federal and State/Territory legislative requirements and we have achieved and maintained annual national certification with HACCP Australia Pty Ltd.
We use core KPI’s to monitor technicians in the field identifying and measuring issues of non-compliance, observing the need for further training if required and resulting in comprehensive performance management.
Our quality system is pro-active and responds, through the use of internal auditing, to any non-conformances that may arise. Quality Management reports track overall quality performance throughout the company. Quality Management questionnaires and meetings are used to obtain feedback from clients in order to enhance and continually assess and improve our quality systems.